Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") govern your access to and use of the websites at connectiveleadership.com and its subdomains (including assess.connectiveleadership.com), our software applications, online assessments, reports, dashboards and related services (together, the "Services"), and any purchase you make from us. You agree to these Terms by doing any of the following:

• using the Services;
• creating an account;
• starting an assessment;
• completing a purchase.

If you are using the Services on behalf of an organization, you confirm that you have authority to bind that organization, and "you" includes that organization.

Participants. If an employer, a Certified Associate or another organization invited you to take an assessment, these Terms apply to your own use of the Services. You do not owe us any payment. The organization that invited you is responsible for its own obligations under its agreement with us.

Section 24 contains an arbitration agreement and a class-action waiver. It affects how disputes are resolved. Please read it.

The CLI app. Section 14A applies to our mobile and web apps. If you download the CLI app from the Apple App Store or Google Play, Section 14B also applies.

If you have signed a separate written agreement, order form or statement of work with us, that document controls where it conflicts with these Terms. The exception is Section 24: it applies unless that document expressly replaces it.

2. Who we are

The Services are provided by Connective Leadership LLC, doing business as the Connective Leadership Institute ("CLI", "we", "us", "our"), New York, NY, United States. Contact details are in Section 27. The name of our business may appear on your card or bank statement as "Connective Leadership" or "Connective Leadership LLC".

3. Our services

We provide:

• Assessments and reports — the Achieving Styles Inventories (including ASI, OASI, ASSET and related 360° instruments) and the individual and group reports produced from them.
• Platform subscriptions — access to the CLI "The Future" behavioral-intelligence platform, dashboards, the employee app and AI-assisted interpretation tools, typically priced per employee or per user.
• Certification — training and certification for CLI Certified Associates and access to the Certified Associates' Resource Center.
• Consulting and professional services — advisory, facilitation and workshop services delivered under a quote, proposal or statement of work.

A description, price and any quantity or term for each purchase are shown at checkout or in your quote, invoice or order form before you pay.

4. Accounts

Some Services require an account. You agree to give accurate information, keep your login credentials and any two-factor authentication device secure, and tell us promptly at [email protected] if you suspect unauthorized access. You are responsible for activity under your account. You must be at least 18 years old to purchase Services.

5. Pricing and payment

• Prices. Prices are stated in U.S. dollars unless your quote or checkout page says otherwise. Prices do not include applicable sales, use, VAT or similar taxes, which will be added where required by law.
• Payment processing. Card and other online payments are processed by third-party payment processors such as Stripe, Inc. By paying, you also agree to the processor's applicable terms. We do not receive or store your full card number, security code or bank login details; the processor handles them under the PCI Data Security Standard.
• Authorization. You authorize us and our processor to charge the payment method you provide for the amounts shown at checkout or on your invoice, including recurring charges for subscriptions under Section 6.
• Invoices. Invoiced amounts for organizations are due within 30 days of the invoice date unless the invoice or order form says otherwise. We may suspend Services for accounts that are more than 15 days overdue after giving notice.
• Price changes. We may change prices for future periods. We will give subscribers at least 30 days' notice by email before a price increase takes effect, and you may cancel before it does.
• Promotions. Discount codes and promotional prices apply only as stated in the offer, cannot be combined unless stated, have no cash value, and may expire.

6. Subscriptions, automatic renewal and cancellation

Platform subscriptions are billed in advance on a recurring basis (monthly or annually, as selected at purchase or set out in your order form). Your subscription renews automatically at the end of each billing period, and your payment method will be charged the then-current price, until you cancel. The renewal date and amount are shown in your order confirmation and account.

• How to cancel. You can cancel at any time from your account billing page, where available, or by emailing [email protected] from your account email address. We will confirm cancellation by email.
• Effect of cancellation. Cancellation stops future renewals. You keep access until the end of the billing period you have already paid for. No further charges are made after cancellation takes effect.
• Annual plans. For annual subscriptions, we will email you a reminder at least 7 days before each renewal.
• Free trials. If a subscription begins with a free trial, you will not be charged until the trial ends, and you can cancel before then at no cost. We will show the trial length and the price that applies after it at sign-up.

7. Refund policy

• Subscriptions. If you cancel within 14 days of your first paid subscription charge, we will refund that charge in full. After that, subscription fees are non-refundable for the current billing period, and you keep access until the period ends. Annual renewals cancelled within 14 days of the renewal charge are refunded in full.
• Assessments. Unused assessment codes or licenses may be refunded within 30 days of purchase. Once an assessment has been started or a report has been generated, the fee for that assessment is non-refundable, because the report is delivered immediately and cannot be returned.
• Certification and workshops. Cancellations received at least 14 days before the program start date receive a full refund. Cancellations received less than 14 days before the start may be transferred to a later session at no charge; otherwise they are non-refundable.
• Consulting. Consulting fees are governed by your proposal or statement of work. Work already performed is billable.
• Errors and service failures. If you are charged in error, charged twice, or a Service we sold you materially fails to work and we cannot fix it within a reasonable time, we will refund the affected amount.

To request a refund, email [email protected] with your name, the date and amount of the charge, and the reason. We respond within two business days. Approved refunds are returned to the original payment method, and usually appear within 5–10 business days depending on your bank. This policy does not limit any rights you have under applicable consumer-protection law.

8. Billing questions and disputes

If you do not recognize a charge or believe a charge is wrong, please contact us first at [email protected] or (212) 920-7867. Most billing issues can be resolved quickly and directly. Contacting us does not affect your right to dispute a charge with your card issuer or bank. If a chargeback is filed, we may provide the processor with records of the transaction, your order and your use of the Services, and we may suspend the related account while the dispute is open.

9. Delivery

Our Services are delivered electronically. Account access, assessment links and digital reports are usually provided by email or in your account immediately, or within one business day, after payment is confirmed. Consulting, workshop and certification sessions are delivered on the dates agreed with you, online or in person. We do not ship physical goods unless an order form specifically says so, in which case the shipping terms in that order form apply.

10. Nature of assessments and AI-assisted content

Achieving Styles assessments describe the approaches people report using to achieve their goals. They are educational and organizational-development tools. They are not medical, psychological or clinical diagnoses or treatment. Assessment results should be one input among many and never the sole basis for hiring, promotion, termination or other decisions about a person.

Dashboards, benchmark comparisons, financial estimates and AI-assisted interpretations are summaries and projections. They may contain errors, depend on the data supplied, and are not guarantees of any business, financial or personal outcome. They are not legal, financial, investment or employment-law advice.

AI inputs and outputs.

• Inputs: you own the questions and material you give to AI-assisted features ("Inputs").
• Outputs: to the extent we have any rights in the answers those features produce for you ("Outputs"), we assign them to you, except for any of our Materials (Section 14) that an Output repeats.
• Similar answers: Outputs may be similar to answers given to other users.
• Review before relying: you are responsible for reviewing an Output before you rely on it or share it.
• No training: we do not allow our AI providers to use your Inputs or Outputs to train their general models.

11. Confidentiality of responses

Individual assessment and survey responses are confidential. When an organization purchases Services for its employees, we report employee survey results to the employer only in aggregate, we do not identify individual respondents, free-text comments are de-identified, and we do not report results for groups with fewer than five respondents. Individual Achieving Styles reports are shared only with the participant and with people the participant or the purchasing agreement authorizes.

12. Acceptable use

You agree not to:

• use the Services for any unlawful, fraudulent or discriminatory purpose, including making employment decisions that violate anti-discrimination law;
• share account credentials, resell access, or let unlicensed users use the Services;
• copy, scrape, reverse-engineer or create competing products from the Services or the assessment instruments;
• upload malware, probe or disrupt our systems, or bypass security or usage limits;
• upload personal data about others without a lawful basis and any notice or consent the law requires;
• submit or send through the Services content that is unlawful, defamatory, harassing, discriminatory, sexually explicit or misleading, or that infringes anyone's rights, including in invitation messages, comments and group names;
• use the Services to send unsolicited marketing.

13. Your content and your data

13.1 What "Your Content" means. "Your Content" is everything you or people acting for you submit to the Services, including:

• assessment and survey answers, and demographic information;
• free-text comments;
• names, e-mail addresses and other details of people you invite;
• employee rosters and fields shared from a human-resources system;
• files you upload;
• group names and invitation messages;
• AI Inputs;
• messages to support.

13.2 You own Your Content. As between you and CLI, you (or the organization you act for) keep all ownership rights in Your Content. We claim no ownership of it.

13.3 The license you give us. You grant CLI a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, display and adapt Your Content, only as needed to:

• provide, secure and support the Services for you and the people you authorize;
• comply with law;
• create De-identified Data under Section 13.6.

This license ends when Your Content is deleted under Section 13.8. It does not end for De-identified Data, for backups that roll off in the normal course, or for copies we must keep by law.

13.4 Your responsibility for Your Content. You promise that:

• you have the rights, and have given the notices and obtained the consents the law requires, to submit Your Content and to let us process it under these Terms and our Privacy Policy, in particular personal data about employees, clients or participants;
• Your Content does not break Section 12.

We do not pre-screen Your Content. We may, without liability, refuse to send, hide or remove content that we reasonably believe breaks these Terms or the law. Where reasonable, we will tell you.

13.5 Who owns an assessment and its report.

• The participant. The person who answers an assessment owns their answers. They may keep, print and share their own individual report for personal or internal organizational use.
• The organization that paid. If an organization or a Certified Associate paid for or administered the assessment, it receives the results that its order or agreement covers. Employee surveys are reported only in aggregate, under Section 11. Individual Achieving Styles reports go to the organization or associate only where the invitation told the participant so before they started.
• CLI. The instrument, the scoring method and the report's text, graphics and design are CLI Materials (Section 14), whoever owns the answers and results. Owning a report does not give anyone the right to reproduce the instrument, the narrative text or the design outside that report.

13.6 De-identified Data. We may de-identify and aggregate Your Content and Service usage so that it no longer identifies, and cannot reasonably be linked to, any person or organization ("De-identified Data"). We may use De-identified Data, during and after your use of the Services, for norms, benchmarks, research, publications and improving the Services. We will not try to re-identify it, and we will require the same of anyone we share it with.

13.7 Feedback. If you send us suggestions or ideas about the Services ("Feedback"), we may use them freely, without any obligation to you. Feedback is not Your Content.

13.8 Export and deletion.

• Export: while your account is active, and for 30 days after it ends, you may ask for an export of Your Content in a common format.
• After that: we delete or de-identify Your Content within a reasonable period. The exceptions are records we must keep by law (such as tax and billing records) and claims that are pending.
• Participants: a participant may ask us at any time to delete their identifying information, under our Privacy Policy.

13.9 Testimonials. We name or quote a person or organization in marketing only with their written permission.

14. Intellectual property and copyright

The Services and all CLI materials are owned by Connective Leadership LLC and its licensors and are protected by copyright, trademark and other laws. "CLI Materials" means:

• Connective Leadership™, the Connective Leadership Model and Achieving Styles™;
• the Achieving Styles inventories (including ASI, OASI and ASSET), their items and scoring methods;
• report text and design, software and dashboards, and related materials.

We grant you a limited, non-exclusive, non-transferable license to use the Services you have paid for, or were invited to, for your internal purposes, during your subscription or license term. Nothing in these Terms transfers ownership of CLI Materials to you. Section 13 governs Your Content. The CLI app is licensed to you under Section 14A.

Copyright notice

© 1985–2026 Connective Leadership LLC. All rights reserved. All content of the Services — including text, assessment items, scoring methods, reports, graphics, logos (including the CLI wheel), page layouts, videos and software — is protected by United States and international copyright law. No part may be reproduced, distributed, displayed, modified or used to create derivative works without our prior written permission, except as these Terms or a written agreement allow. Connective Leadership™ and Achieving Styles™ are trademarks of Connective Leadership LLC; other names and marks belong to their owners.

Copyright complaints

If you believe material on the Services infringes your copyright, send a notice to [email protected] with: your contact details; a description of the copyrighted work; the location (URL) of the material; a statement that you believe in good faith the use is not authorized; a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner; and your physical or electronic signature. We will respond under the U.S. Digital Millennium Copyright Act and may remove the material and, in appropriate cases, end the accounts of repeat infringers.

14A. The CLI app

The "App" is the CLI mobile app for Android and iPhone, and any web version of it. It is part of the Services, so all of these Terms apply to it. This Section 14A adds the terms that are specific to the App.

14A.1 What the App is for. The App is for people whose organization works with CLI. It shows your Achieving Styles results, open jobs and your job applications, and lets you send survey answers, comments and feedback. You sign in with the account your organization or CLI set up for you, and with the CLI authenticator where it is required.

14A.2 Your license. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the App on devices that you own or control, for your own purposes and your organization's internal purposes, for as long as your account or invitation is valid. The App is licensed, not sold. We and our licensors keep all rights in it (Section 14).

14A.3 What you may not do with the App. In addition to Section 12, you may not:

• copy, modify, translate or create derivative works of the App;
• decompile, reverse-engineer or try to obtain its source code, except where the law gives you that right despite this restriction;
• rent, lease, sell, sublicense, distribute or otherwise make the App available to anyone else;
• remove or change any notice in the App;
• bypass or switch off the App's security, sign-in or authenticator;
• use the App to build a competing product, or to copy the assessment instruments or report text.

14A.4 Who may use the App. The App is for adults, 18 or older. Your account is created by your organization or by CLI. If your organization ends your access, your access to the App's organization features ends too.

14A.5 Sample-data mode. "Explore with sample data" opens the App with fictional sample data stored inside the App. Nothing you do in this mode is sent to CLI, and nothing it shows is real information about any person or organization. A banner says so. Do not rely on it for any decision.

14A.6 Permissions and photos. The App asks for access to your camera or photo library only if you choose to add a profile photo. The photo stays on your device and is not uploaded to CLI. You can refuse or withdraw a permission in your device settings. The App does not record audio. What we collect through the App is described in our Privacy Policy.

14A.7 Updates, changes and support. We may update, change or stop offering the App or any feature of it. Some updates may be required to keep using the App, and older versions may stop working. CLI is responsible for any support of the App: contact [email protected]. We have no duty to provide updates or support beyond what these Terms or a written agreement with you say.

14A.8 Costs. You are responsible for your device, your internet connection and any data charges from your mobile carrier.

14A.9 Deleting your account and data. You can delete your account inside the App (My Profile, then Delete my account) or on https://connectiveleadership.com/delete-account.html. Section 13.8 and the Privacy Policy explain what happens to Your Content.

14A.10 No purchases in the App. The App does not sell anything. Purchases are made on our website under Sections 5 to 8, never through an App Store.

14B. App store terms

If you get the App from the Apple App Store or from Google Play (each an "App Store"), this Section 14B also applies. If it conflicts with another part of these Terms as they apply to the App, this Section 14B wins.

1. Between you and CLI only. These Terms are between you and CLI, not between you and Apple Inc. or Google LLC. CLI, not the App Store operator, is solely responsible for the App and its content.
2. Where you may use the App. Your license is limited to devices that you own or control, as the App Store's usage rules allow.
3. Maintenance and support. CLI, not the App Store operator, is solely responsible for maintenance and support of the App. The App Store operator has no duty to provide either.
4. Warranty. The App is free. If the App fails to meet a warranty that applies, you may tell the App Store operator, who may refund the purchase price, if any. To the extent the law allows, the operator has no other warranty duty for the App. As between you and CLI, claims, losses, liabilities, damages, costs and expenses caused by a failure to meet a warranty are CLI's responsibility, subject to Sections 17, 18 and 24.
5. Claims about the App. CLI, not the App Store operator, is responsible for dealing with any claim by you or anyone else about the App or your possession or use of it, including:
   • product-liability claims;
   • claims that the App fails to meet a legal or regulatory requirement;
   • claims under consumer-protection, privacy or similar laws.
6. Intellectual property claims. If a third party claims that the App or your use of it infringes its intellectual property rights, CLI, not the App Store operator, is solely responsible for investigating, defending, settling and discharging the claim.
7. Legal compliance. You confirm that you are not located in a country that the U.S. Government has embargoed or has designated a "terrorist-supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties. Section 20 also applies.
8. Who to contact. Questions, complaints or claims about the App: Connective Leadership LLC, 425 Main St, New York, NY 10044, United States · [email protected] · (201) 564-0112.
9. Third-party terms. You must follow the terms of any third-party agreement that applies when you use the App, such as your mobile carrier's data agreement.
10. Apple as a third-party beneficiary. If you get the App from the Apple App Store, Apple and its subsidiaries are third-party beneficiaries of these Terms as they apply to the App. When you accept these Terms, Apple has the right, and is treated as having accepted the right, to enforce them against you as a third-party beneficiary.
11. Google Play. If you get the App from Google Play, Google's terms for Google Play govern your use of Google Play itself. Google is not a party to these Terms.

15. Certified Associates

If you are a CLI Certified Associate, your associate agreement also applies, and it controls where it conflicts with these Terms. In addition:

• Your clients' data. You are responsible for how you use the client and participant data you can see in the Services, and you must handle it confidentially and only for the client's engagement. You must give participants a privacy notice that is accurate for your engagement.
• Representations. You may describe yourself as a CLI Certified Associate only while your certification is current. You may not change CLI Materials or present them as your own.
• When your certification or account ends. Your clients' groups and results stay in the Services under their original privacy settings. We may transfer administration of a client's groups to the client or to another associate when the client asks. You may request an export of your own account data under Section 13.8.

16. Third-party services, analytics and social-media tools

16.1 Third-party services. The Services rely on third-party providers, including payment processors, hosting, email and AI-model providers. Links to third-party websites are provided for convenience. We are not responsible for third-party sites or services we do not control.

16.2 Analytics and social-media tools. Some public pages of the Services may use analytics and social-media tools from other companies, such as Google Analytics (Google LLC) and Facebook / Meta Platforms tools (Meta Platforms, Inc.). These tools may set cookies or similar technologies in your browser and receive technical information from it, such as your IP address, browser type, the pages you visit and how you reached them. We use them only to understand how our public pages are used, to improve them, and to let you share our pages if you choose.

• Not on assessments or private areas: we do not use analytics or social-media tools on assessment pages, in reports, dashboards or account areas, and we never pass your assessment answers, results or report contents to these companies.
• Your choice: where the law requires your consent, these tools load only after you agree, and you can withdraw that consent at any time. You can also block them in your browser settings, and Google offers an opt-out add-on at tools.google.com/dlpage/gaoptout.
• Their terms: these companies process the information under their own terms and privacy policies. Our Privacy Policy (Section 9) lists the tools we use and how long their cookies last.

17. Disclaimers

To the fullest extent permitted by law, the Services are provided "as is" and "as available". Except as expressly stated in these Terms or a signed agreement, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement, and we do not warrant that the Services will be uninterrupted or error-free.

18. Limitation of liability

To the fullest extent permitted by law, Connective Leadership LLC will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from or related to the Services or decisions made in reliance on them. Our total liability for any claim relating to the Services will not exceed the amount you paid us for the Services giving rise to the claim in the twelve months before the claim arose.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

19. Indemnification

You agree to defend and indemnify Connective Leadership LLC and its officers, employees and associates against claims, losses and costs (including reasonable attorneys' fees) arising from:

• your breach of these Terms;
• your misuse of the Services;
• Your Content, including any claim that you lacked the right or the consent to submit it;
• decisions you make about other people using the Services.

20. Export controls and sanctions

You may not use or access the Services, or make purchases, in violation of U.S. export-control or economic-sanctions laws, including from a comprehensively sanctioned country or region or by a person on a U.S. government restricted-party list. We may refuse or cancel orders that we believe violate these laws.

21. Suspension and termination

You may stop using the Services at any time. We may suspend or end your access if you materially breach these Terms, fail to pay, or use the Services in a way that creates legal or security risk, and we will give notice where reasonable. Sections that by their nature should survive (including payment owed, intellectual property, Sections 13.3 (for retained copies), 13.5, 13.6 and 13.7, disclaimers, limitation of liability, indemnification, governing law and Section 24) survive termination. On termination you may request an export of Your Content within 30 days, as described in Section 13.8.

22. Electronic communications and accessibility

You agree that we may give you notices, agreements and receipts electronically: by e-mail to your account address or in the Services. These satisfy any legal requirement that they be in writing. If you need any part of the Services or these Terms in an accessible format, contact us and we will help.

23. Governing law

These Terms are governed by the laws of the State of New York and applicable U.S. federal law, including the Federal Arbitration Act, without regard to conflict-of-law rules. If you are a consumer, you keep any mandatory protections of the law where you live.

24. Dispute resolution: arbitration and class-action waiver

Please read this section carefully. It affects your legal rights.

24.1 Informal resolution first. Before starting arbitration or any other proceeding, the party with a claim must send the other a written notice by e-mail or mail. The notice must describe the claim and the relief sought, and must include the sender's name and contact details. Both parties will then try in good faith, for at least 30 days, to resolve it informally, including by a call if either party asks. Time limits for bringing a claim are paused during this period.

24.2 Agreement to arbitrate. If the dispute is not resolved, you and CLI agree that any dispute, claim or controversy arising from or relating to these Terms or the Services ("Dispute") will be resolved by final and binding individual arbitration, not in court. This includes Disputes about the validity, scope or enforceability of this Section 24, except as stated in 24.6.

24.3 Exceptions. Either party may:

• bring an individual claim in small-claims court if it qualifies;
• ask a court for an injunction to stop infringement or misuse of intellectual property or confidential information, or unauthorized access to the Services.

Nothing in this section stops you from bringing an issue to the attention of a government agency.

24.4 Rules and forum.

• Who runs it: the American Arbitration Association ("AAA"). Its Consumer Arbitration Rules apply when you use the Services as an individual for personal purposes, including as an invited participant. Its Commercial Arbitration Rules apply to everyone else. Both are available at adr.org.
• The arbitrator: one arbitrator, who may award the same individual relief a court could, and must follow these Terms and the law.
• Where: in New York County, New York, or by video, or (for claims under US$25,000) on written submissions only, if the claimant chooses. An individual consumer may instead choose the county where they live.
• Judgment: a court with jurisdiction may enter judgment on the award.

24.5 Fees. For consumer arbitrations, CLI pays all AAA filing, administration and arbitrator fees above the amount you would pay to file a claim in court, unless the arbitrator finds your claim frivolous. For other arbitrations, the AAA rules decide fees. Each party pays its own attorneys' fees unless the law or the arbitrator's award provides otherwise.

24.6 Class-action and jury waiver.

• Individual claims only: you and CLI may bring claims against each other only individually, not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not consolidate claims of more than one person or award relief to anyone other than the individual party.
• No jury: you and CLI both waive any right to a jury trial.
• If the waiver fails: if a court finds this class-action waiver unenforceable for a particular claim or remedy, that claim or remedy (and only that one) goes to court and waits until the arbitration is finished. The rest of this section still applies. Only a court, not an arbitrator, may decide whether this 24.6 is enforceable.

24.7 Many similar claims. If 25 or more similar claims are filed against CLI or by CLI by or with the help of the same law firm or organization, the AAA will administer them in batches of 25. Each batch has one arbitrator and one set of fees, and claims not in a batch wait. The parties may agree to settle claims in bulk. Time limits are paused for waiting claims.

24.8 30-day right to opt out.

• How: you may opt out of this arbitration agreement by e-mailing [email protected] within 30 days after you first accept these Terms, with your name, the e-mail on your account and a clear statement that you opt out of arbitration.
• Effect: if you opt out, Disputes go to the state or federal courts in New York County, New York, and both parties consent to their jurisdiction. The jury and class-action waivers in 24.6 still apply to the extent the law allows.
• No penalty: opting out has no effect on your use of the Services.

24.9 Changes to this section. If we change this section, the change does not apply to a Dispute we already had notice of. You may reject a material change by e-mail to [email protected] within 30 days of the change. You are then bound by the version you last accepted.

24.10 Where this section does not apply. If you are a consumer living in the European Union, the United Kingdom or Switzerland, Sections 24.2 to 24.8 do not apply to you. You may bring Disputes in the courts where you live, and you keep your statutory rights.

24A. State-specific legal notices

The notices below apply only to users who are covered by the law named. If a notice conflicts with another part of these Terms, the notice controls for those users.

• California. If you are a California resident, you are entitled to this notice under California Civil Code Section 1789.3: the provider of the Services is Connective Leadership LLC, 425 Main St, New York, NY 10044, United States. To file a complaint or get more information about the Services, write to that address, e-mail [email protected] or call (201) 564-0112. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 N. Market Blvd., Suite N112, Sacramento, CA 95834, telephone (800) 952-5210. Your rights under the California Consumer Privacy Act are in Section 14 of our Privacy Policy.
• Other states. Residents of Colorado, Connecticut, Nevada, Virginia and other U.S. states that have privacy laws have the rights described in Section 14 of our Privacy Policy. We do not sell personal information (Privacy Policy, Section 8).

25. Changes to these terms

We may update these Terms from time to time. We will post the updated Terms on this page with a new "Last updated" date, and for material changes we will notify account holders by email at least 30 days before they take effect. Changes do not apply retroactively to a billing period you have already paid for.

26. Privacy policy

How we collect, use, share and protect personal information, including payment and assessment data, is described in our Privacy Policy, which forms part of these Terms.

27. Contact us

For customer service, billing, cancellation, refund or privacy requests: